If a problem has arisen, we ask you to consult our page on the characteristics of wood before submitting a complaint. In many cases you will find an explanation or a solution there.
We are of course sorry for any inconvenience relating to the service provided. If you wish to submit a complaint, please send it to our customer support department by one of the following means: email, post or telephone. Our team will examine your complaint carefully and look for a solution that satisfies both parties.
Company details
Bear Wood Webshop
Patersstraat 10
9255 Buggenhout
Belgium
Telephone: +32 (0)52 52 30 59
Email: [email protected]
Bear Wood is a company based in Belgium and registered under Belgian law.
Once we have received your complaint, we send written confirmation. Your complaint will be examined and answered within a maximum of 14 days of receipt. If more time is needed to resolve it, you will be informed.
Bear Wood is a company based in Belgium and operates under Belgian and European law.
Alternative Dispute Resolution (ADR)
In the event of a consumer dispute, the consumer may turn to an Alternative Dispute Resolution (ADR) body.
More information is available at:
